ABOUT ME

Hi, I'm Marc Heath, Customer Focused support engineer with 5+ years spanning across multiple industries and technologies with a passion for learning. Proven experience in maintaining customer relationships while utilizing multiple channels of communication and meeting communicated SLAs. Currently Taking steps to becoming more Cloud-Focused.

I built this page as part of the Cloud Guru Azure Resume Challenge.

Certifications

Azure Fundamentals AZ900

May 2022

Work

Rave Mobile Safety

Technical Support Engineer April, 2018 - Present

  • Troubleshooting a broad range of technical issues on the hardware, application and OS levels.
  • Provide great customer service across email, phone, and chat requests.
  • Participate in 24/7 on call rotation.
  • AG MedNet, Inc

    Support Services Engineer December, 2017 - May, 2018

  • Assist with the building of Linux-based servers both on prem and Cloud(AWS,EC2).
  • Asisst customers to install, configure and use AGM network and preipheral systems
  • Participate in 24/7 on call rotation.
  • LogMeIn Inc

    Technical Support Representative November, 2016 - December, 2017

  • Troubleshoot and rectify software issues, network issues (firewalls, routers, etc), and OS issues.
  • Utilize HTML, CSS, and JavaScript practices with software integration, API integration and customization.